Return & Refund Policy
1. Returns Eligibility
You may request a return if:
The item received is damaged, defective, or incorrect
The item is unused, unworn, and in its original packaging
You notify us within 7–14 days of receiving the order (choose one)
❌ We do not accept returns for:
Items damaged due to misuse or negligence
Items without original packaging or tags
Sale or clearance items (unless faulty)
Perishable or hygiene-sensitive goods (if applicable)
2. How to Request a Return
To initiate a return:
Email us at [support@cartmela.co.uk]
Include:
Order number
Reason for return
Photos (if item is damaged or incorrect)
Once approved, we will provide return instructions.
3. Return Shipping
Customers are responsible for return shipping costs, unless the item is faulty or incorrect
We recommend using a tracked delivery service
Cartmela is not responsible for lost return shipments
4. Refunds
Once we receive and inspect the returned item, you will be notified
If approved, your refund will be processed within 5–10 business days
Refunds will be issued to the original payment method
⏳ Processing times may vary depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again
Contact your card provider or bank
If the issue persists, contact us at [support@cartmela.co.uk]
6. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us with your order details.
7. Order Cancellations
Orders can be cancelled before dispatch
Once shipped, the order cannot be cancelled and must follow the return process
8. Contact Us
For any questions regarding returns or refunds, contact us at:
📧 Email: support@cartmela.co.uk
🌐 Website: https://cartmela.co.uk/
